/* Identidade COM4 (mesma do Com4 Academy / onboard-lab) */
:root {
  --brand: #e77600; --brand-btn: #c65f00; --brand-strong: #a84f00; --brand-soft: #fff1e3;
  --ink: #232323; --ink-soft: #595959; --line: #e9e5e0; --line-soft: #f1eeea;
  --bg: #f6f5f3; --surface: #ffffff; --side-bg: #18181a; --side-ink: #b8b8bc; --side-mute: #8a8a90;
  --ok: #157f3d; --ok-soft: #e7f6ec; --wait: #a15c07; --wait-soft: #fdf3e2;
  --danger: #b42318; --danger-soft: #fdecea; --info: #1f4f8f; --info-soft: #e8f0fb; --gray: #3d3d3d;
  --radius: 14px;
  --font-display: 'Outfit', 'Inter', system-ui, sans-serif;
}
* { box-sizing: border-box; }
body { margin: 0; background: var(--bg); color: var(--ink); font: 15px/1.45 Inter, system-ui, sans-serif; }
a { color: var(--brand-strong); } a:hover { color: #7a3900; }
h1, h2, h3 { font-family: var(--font-display); margin: 0; }
button, input, select, textarea { font: inherit; color: inherit; }
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }

/* ---------- layout ---------- */
.app { display: flex; flex-wrap: wrap; min-height: 100vh; }
.side { flex: 1 1 232px; max-width: 100%; background: var(--side-bg); color: var(--side-ink); padding: 24px 16px;
  display: flex; flex-direction: column; gap: 28px; }
.side .logo { display: flex; flex-direction: column; gap: 8px; padding: 0 8px; }
.side .logo img { width: 150px; height: auto; }
.side .logo span { font-size: 12px; letter-spacing: .4px; text-transform: uppercase; }
.nav { display: flex; flex-direction: column; gap: 4px; }
.nav a { display: flex; align-items: center; gap: 12px; min-height: 44px; padding: 0 12px; border-radius: 8px;
  color: var(--side-ink); text-decoration: none; font-size: 14px; }
.nav a:hover { background: rgba(255,255,255,.06); color: #fff; }
.nav a[aria-current="page"] { background: rgba(255,255,255,.10); color: #fff; font-weight: 600; }
.nav .badge { margin-left: auto; background: var(--brand-btn); color: #fff; font-size: 12px; font-weight: 700;
  padding: 2px 8px; border-radius: 999px; }
.side .me { margin-top: auto; display: flex; flex-direction: column; gap: 10px; padding: 0 8px; }
.side .me .who { display: flex; align-items: center; gap: 10px; }
.avatar { width: 36px; height: 36px; border-radius: 50%; background: var(--gray); color: #fff; display: flex;
  align-items: center; justify-content: center; font-weight: 600; flex-shrink: 0; }
.side .me strong { color: #fff; font-size: 14px; display: block; }
.side .me small { color: var(--side-mute); font-size: 12px; }
.side .me form button { width: 100%; }
.main { flex: 999 1 560px; min-width: 0; padding: 28px 32px; display: flex; flex-direction: column; gap: 24px; }
.head { display: flex; flex-wrap: wrap; align-items: center; gap: 12px; }
.head .title { margin-right: auto; display: flex; flex-direction: column; gap: 4px; }
.head h1 { font-size: 28px; }
.muted { color: var(--ink-soft); font-size: 14px; }
.small { font-size: 13px; }

/* ---------- componentes ---------- */
.card { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); }
.pad { padding: 20px; }
.grid { display: grid; gap: 16px; }
.kpis { grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); }
.kpi { padding: 18px 20px; display: flex; flex-direction: column; gap: 6px; }
.kpi .v { font-family: var(--font-display); font-size: 30px; font-weight: 700; }
.kpi .l { font-size: 13px; color: var(--ink-soft); }
.kpi .d { font-size: 13px; font-weight: 600; color: var(--gray); }
.t-ok { color: var(--ok) !important; } .t-late { color: var(--danger) !important; } .t-warn { color: var(--wait) !important; }

.btn { min-height: 44px; padding: 0 16px; border-radius: 10px; border: 1px solid #d9d3cc; background: #fff;
  cursor: pointer; display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  text-decoration: none; color: var(--ink); font-size: 14px; }
.btn:hover { border-color: #bfb6ac; background: #fcfbfa; color: var(--ink); }
.btn.primary { background: var(--brand-btn); border-color: var(--brand-btn); color: #fff; font-weight: 600; }
.btn.primary:hover { background: var(--brand-strong); }
.btn.ghost-dark { background: transparent; border-color: rgba(255,255,255,.18); color: var(--side-ink); }
.btn.ghost-dark:hover { color: #fff; background: rgba(255,255,255,.06); }
.btn.icon { width: 44px; padding: 0; }
.btn.danger { color: var(--danger); }
.btn:focus-visible, .nav a:focus-visible, input:focus-visible, select:focus-visible, textarea:focus-visible,
.pill:focus-visible, .subject:focus-visible { outline: 3px solid #ffb066; outline-offset: 2px; }

.pills { display: flex; flex-wrap: wrap; gap: 8px; }
.pill { min-height: 40px; padding: 0 14px; border-radius: 999px; border: 1px solid #d9d3cc; background: #fff;
  display: inline-flex; align-items: center; text-decoration: none; color: var(--ink); font-size: 14px; }
.pill[aria-current="true"] { background: var(--side-bg); border-color: var(--side-bg); color: #fff; font-weight: 600; }

.search { display: flex; align-items: center; gap: 8px; min-height: 44px; padding: 0 14px; background: #fff;
  border: 1px solid #d9d3cc; border-radius: 10px; min-width: 280px; }
.search input { border: 0; outline: none; flex: 1; background: transparent; min-height: 40px; }

.tag { font-size: 12px; padding: 2px 8px; border-radius: 6px; background: var(--line-soft); color: var(--gray); }
.tag.re { background: var(--info-soft); color: var(--info); }
.tag.spam { background: var(--brand-soft); color: var(--brand-strong); }
.tag.form { background: var(--ok-soft); color: var(--ok); }
.age { display: inline-flex; padding: 4px 10px; border-radius: 999px; font-weight: 700; font-size: 13px; white-space: nowrap; }
.age.ok { background: var(--ok-soft); color: var(--ok); }
.age.warn { background: var(--wait-soft); color: var(--wait); }
.age.late { background: var(--danger-soft); color: var(--danger); }
.age.neutral { background: var(--line-soft); color: var(--gray); }

.flash { padding: 12px 16px; border-radius: 10px; font-size: 14px; border: 1px solid; }
.flash.ok { background: var(--ok-soft); color: var(--ok); border-color: #bfe5cc; }
.flash.warn { background: var(--wait-soft); color: var(--wait); border-color: #f1d9ad; }
.flash.erro { background: var(--danger-soft); color: var(--danger); border-color: #f4c3be; }

/* ---------- fila ---------- */
.queue-wrap { display: flex; flex-wrap: wrap; gap: 24px; align-items: flex-start; }
.queue { flex: 999 1 600px; min-width: 0; display: flex; flex-direction: column; }
.queue .bar { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; padding: 14px 16px; border-bottom: 1px solid var(--line); }
.scroll { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; font-size: 14px; }
.qtable { min-width: 520px; }
th { text-align: left; color: var(--ink-soft); font-size: 12px; text-transform: uppercase; letter-spacing: .5px;
  font-weight: 600; padding: 12px 8px; }
td { padding: 14px 8px; vertical-align: top; border-top: 1px solid var(--line-soft); }
th:first-child, td:first-child { padding-left: 16px; } th:last-child, td:last-child { padding-right: 16px; }
tr.sel td { background: var(--brand-soft); }
.subject { font-weight: 600; color: var(--brand-strong); text-decoration: none; }
.subject:hover { text-decoration: underline; }
.row-actions { display: flex; justify-content: flex-end; gap: 6px; }
.row-actions form { margin: 0; }
.empty { padding: 48px 16px; text-align: center; color: var(--ink-soft); }

details.more { border: 1px solid var(--line); border-radius: 10px; padding: 0 12px; }
details.more summary { min-height: 44px; display: flex; align-items: center; cursor: pointer; font-weight: 600; font-size: 14px; }
details.more form { display: flex; flex-direction: column; gap: 8px; padding-bottom: 12px; }
label.f { display: flex; flex-direction: column; gap: 6px; font-size: 13px; font-weight: 600; color: var(--gray); }
input.i, select.i, textarea.i { border: 1px solid #d9d3cc; border-radius: 10px; padding: 10px 12px; background: #fff;
  min-height: 44px; font-weight: 400; color: var(--ink); width: 100%; }
textarea.i { resize: vertical; }
.timeline { display: flex; flex-direction: column; }
.timeline .ev { display: flex; gap: 12px; padding: 8px 0; border-bottom: 1px solid var(--line-soft); }
.timeline .ev time { font-size: 12px; color: var(--ink-soft); width: 76px; flex-shrink: 0; padding-top: 2px; }
.timeline .ev .w { font-size: 14px; }
.timeline .ev .who { font-size: 13px; color: var(--ink-soft); }
.timeline .ev .det { font-size: 13px; color: var(--gray); white-space: pre-line; }

/* ---------- indicadores ---------- */
.charts { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 24px; }
.span2 { grid-column: span 2; }
@media (max-width: 1100px) { .charts { grid-template-columns: minmax(0, 1fr); } .span2 { grid-column: auto; } }
.chart-title { display: flex; flex-wrap: wrap; align-items: center; gap: 16px; }
.chart-title h2 { font-size: 18px; margin-right: auto; }
.legend { display: flex; align-items: center; gap: 6px; font-size: 13px; color: var(--gray); }
.sw { width: 12px; height: 12px; border-radius: 3px; display: inline-block; }
.sw.atd, .bar-atd { background: var(--brand); } .sw.sac, .bar-sac { background: var(--gray); }
.bars { display: flex; align-items: flex-end; gap: 6px; height: 220px; border-bottom: 1px solid #d9d3cc; padding: 0 4px; }
.bars .col { flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: flex-end; gap: 4px; height: 100%; min-width: 0; }
.bars .col .n { font-size: 11px; color: var(--ink-soft); }
.bars .stack { width: 100%; max-width: 34px; display: flex; flex-direction: column; border-radius: 4px 4px 0 0; overflow: hidden; }
.axis { display: flex; gap: 6px; padding: 0 4px; }
.axis span { flex: 1; text-align: center; font-size: 11px; color: var(--ink-soft); min-width: 0; }
.frt { position: relative; display: flex; align-items: flex-end; gap: 4px; height: 160px; border-bottom: 1px solid #d9d3cc; }
.frt .b { flex: 1; background: var(--gray); border-radius: 3px 3px 0 0; min-width: 0; }
.frt .b.over { background: var(--brand); }
.frt .meta { position: absolute; left: 0; right: 0; border-top: 2px dashed var(--danger); }
.frt .meta span { position: absolute; right: 0; top: -20px; font-size: 11px; color: var(--danger); background: #fff; padding: 0 4px; }
.meter { height: 10px; background: var(--line-soft); border-radius: 999px; overflow: hidden; }
.meter i { display: block; height: 100%; border-radius: 999px; background: var(--brand); }
.meter i.telefone { background: var(--gray); } .meter i.transferido { background: var(--info); }
.meter i.spam { background: var(--side-mute); } .meter i.aguardando { background: var(--danger); }
.row-between { display: flex; justify-content: space-between; font-size: 14px; gap: 8px; }
.heat { display: flex; flex-direction: column; gap: 4px; min-width: 640px; }
.heat .r { display: flex; align-items: center; gap: 3px; }
.heat .r b { width: 36px; font-size: 12px; color: var(--ink-soft); font-weight: 400; }
.heat .c { flex: 1; height: 22px; border-radius: 3px; }

/* ---------- autenticação ---------- */
.auth { min-height: 100vh; display: flex; flex-wrap: wrap; }
.auth .art { flex: 1 1 420px; background: #121213; color: #fff; padding: 48px; display: flex; flex-direction: column;
  justify-content: space-between; gap: 32px; position: relative; overflow: hidden; }
.auth .art::after { content: ""; position: absolute; inset: auto -20% -40% auto; width: 520px; height: 520px;
  background: radial-gradient(closest-side, rgba(231,118,0,.32), transparent); pointer-events: none; }
.auth .art img { width: 190px; }
.auth .art h2 { font-size: 34px; line-height: 1.15; max-width: 420px; }
.auth .art h2 em { font-style: normal; color: #ff9a3d; }
.auth .art p { color: var(--side-ink); max-width: 420px; }
.auth .panel { flex: 1 1 460px; display: flex; align-items: center; justify-content: center; padding: 48px 24px; }
.auth .box { width: 100%; max-width: 400px; display: flex; flex-direction: column; gap: 20px; }
.auth .box h1 { font-size: 28px; }
.auth form { display: flex; flex-direction: column; gap: 14px; }
.auth .check { display: flex; align-items: center; gap: 10px; font-size: 14px; min-height: 44px; }
.auth .check input { width: 20px; height: 20px; accent-color: var(--brand-btn); }
.auth .links { display: flex; justify-content: space-between; flex-wrap: wrap; gap: 8px; font-size: 14px; }
.pw { position: relative; }
.pw button { position: absolute; right: 4px; top: 50%; transform: translateY(-50%); min-height: 36px; border: 0;
  background: transparent; color: var(--ink-soft); cursor: pointer; padding: 0 10px; font-size: 13px; }

/* ---------- TV ---------- */
.tv { min-height: 100vh; background: #121213; color: #fff; padding: 32px 40px; display: flex; flex-direction: column; gap: 24px; }
.tv .top { display: flex; align-items: center; gap: 24px; }
.tv .top img { width: 160px; }
.tv .top .clock { margin-left: auto; font-family: var(--font-display); font-size: 40px; }
.tv .big { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 16px; }
.tv .big div { background: #1e1e20; border-radius: 14px; padding: 18px 22px; }
.tv .big b { display: block; font-family: var(--font-display); font-size: 48px; }
.tv .big span { color: var(--side-ink); }
.tv .list { display: flex; flex-direction: column; gap: 10px; }
.tv .item { display: flex; align-items: center; gap: 20px; background: #1e1e20; border-radius: 12px; padding: 14px 20px; font-size: 20px; }
.tv .item .age { font-size: 18px; min-width: 96px; justify-content: center; }
.tv .item .s { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tv .item .c { color: var(--side-ink); font-size: 16px; }
.tv .t-late { color: #ff7a6b !important; }
.frt .meta span { right: auto; left: 0; }


/* ---------- detalhe do atendimento ---------- */
.detail { flex: 1 1 440px; min-width: 0; display: flex; flex-direction: column; }
.detail > * , .ai > *, .convo-wrap > * { flex-shrink: 0; }
.d-head { padding: 20px 20px 14px; display: flex; flex-direction: column; gap: 10px; }
.d-meta { display: flex; flex-wrap: wrap; gap: 6px; font-size: 12px; color: var(--ink-soft); text-transform: uppercase; letter-spacing: .4px; }
.d-meta strong { color: var(--ink); text-transform: none; letter-spacing: 0; }
.d-head h2 { font-size: 21px; line-height: 1.25; }
.d-client { display: flex; align-items: center; gap: 10px; font-size: 14px; line-height: 1.3; }
.d-status { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.avatar.sm { width: 30px; height: 30px; font-size: 13px; }
.d-actions { display: flex; flex-wrap: wrap; gap: 8px; padding: 0 20px 16px; align-items: flex-start; }
.d-actions form { margin: 0; }
.d-actions .btn { min-height: 40px; }

/* menu "Mais ações" */
details.menu { position: relative; }
details.menu > summary { list-style: none; }
details.menu > summary::-webkit-details-marker, details.sub > summary::-webkit-details-marker,
details.tool > summary::-webkit-details-marker, details.msg-more > summary::-webkit-details-marker { display: none; }
.menu-pop { position: absolute; left: 0; top: calc(100% + 6px); z-index: 20; width: 320px; background: #fff;
  border: 1px solid var(--line); border-radius: 12px; box-shadow: 0 12px 32px rgba(24,20,16,.14); padding: 6px; }
@media (max-width: 600px) { .menu-pop { position: static; width: 100%; margin-top: 6px; box-shadow: none; } }
.menu-item { display: flex; flex-direction: column; gap: 2px; width: 100%; text-align: left; border: 0; background: transparent;
  padding: 10px 12px; border-radius: 8px; cursor: pointer; list-style: none; min-height: 44px; }
.menu-item:hover { background: var(--line-soft); }
.menu-item strong { font-size: 14px; font-weight: 600; }
.menu-item span { font-size: 12px; color: var(--ink-soft); }
.menu-item.danger strong { color: var(--danger); }
.sub-form { display: flex; flex-direction: column; gap: 8px; padding: 4px 12px 12px; }
.radios { border: 0; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 6px; font-size: 14px; }
.radios label { display: flex; gap: 8px; align-items: center; min-height: 32px; word-break: break-all; }
.radios input { accent-color: var(--brand-btn); width: 18px; height: 18px; }

/* abas */
.tabs { display: flex; gap: 4px; padding: 0 16px; border-bottom: 1px solid var(--line); }
.tabs a { display: inline-flex; align-items: center; gap: 6px; min-height: 44px; padding: 0 12px; text-decoration: none;
  color: var(--ink-soft); font-weight: 600; font-size: 14px; border-bottom: 3px solid transparent; margin-bottom: -1px; }
.tabs a:hover { color: var(--ink); }
.tabs a[aria-current="page"] { color: var(--ink); border-bottom-color: var(--brand); }
.tabs .count { background: var(--line-soft); color: var(--gray); border-radius: 999px; font-size: 12px; padding: 1px 8px; }

/* conversa */
.convo-wrap { display: flex; flex-direction: column; min-height: 0; flex: 1; }
.convo { list-style: none; margin: 0; padding: 16px; display: flex; flex-direction: column; gap: 12px;
  overflow-y: auto; min-height: 160px; max-height: 560px; background: #fbfaf8; }
.msg { border: 1px solid var(--line); border-radius: 12px; padding: 12px 14px; background: #fff; max-width: 92%; }
.msg.in { align-self: flex-start; border-top-left-radius: 4px; }
.msg.out { align-self: flex-end; background: var(--brand-soft); border-color: #f3d3b0; border-top-right-radius: 4px; }
.msg.out .avatar { background: var(--brand-btn); }
.msg.internal, .msg.note { align-self: stretch; max-width: 100%; background: #fffdf2; border-style: dashed; border-color: #e8dca8; }
.msg.note .avatar, .msg.internal .avatar { background: #8a7a2e; }
.msg-head { display: flex; align-items: center; gap: 8px; margin-bottom: 6px; }
.msg-who { display: flex; flex-direction: column; line-height: 1.2; min-width: 0; }
.msg-who strong { font-size: 14px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.msg-label { font-size: 12px; color: var(--ink-soft); }
.msg-head time, .sys time { margin-left: auto; font-size: 12px; color: var(--ink-soft); white-space: nowrap; padding-left: 8px; }
.msg-body { font-size: 14px; line-height: 1.55; white-space: pre-line; overflow-wrap: anywhere; }
details.msg-more > summary { list-style: none; cursor: pointer; }
details.msg-more[open] > summary { display: none; }
.more-link { display: inline-block; margin-top: 6px; font-size: 13px; font-weight: 600; color: var(--brand-strong); }
.sys { display: flex; align-items: baseline; gap: 8px; align-self: center; max-width: 100%; font-size: 13px; color: var(--gray);
  background: var(--line-soft); border-radius: 999px; padding: 6px 14px; }
.sys.alert { background: var(--danger-soft); color: var(--danger); }
.composer { display: flex; gap: 8px; padding: 12px 16px; border-top: 1px solid var(--line); background: #fff; align-items: flex-end;
  border-radius: 0 0 var(--radius) var(--radius); }
.composer textarea { min-height: 44px; resize: vertical; }

/* ---------- assistente de IA ---------- */
.ai { padding: 16px; display: flex; flex-direction: column; gap: 14px; background: #fbfaf8;
  border-radius: 0 0 var(--radius) var(--radius); }
.draft { background: #fff; border: 1px solid #f1d2b0; border-radius: 12px; box-shadow: 0 4px 16px rgba(231,118,0,.08); overflow: hidden; }
.draft header { padding: 10px 14px; background: var(--brand-soft); border-bottom: 1px solid #f3d3b0; }
.draft-kicker { font-size: 12px; font-weight: 700; color: var(--brand-strong); text-transform: uppercase; letter-spacing: .4px; }
.draft-body { padding: 14px; font-size: 14px; line-height: 1.6; white-space: pre-line; max-height: 380px; overflow: auto; }
.draft footer { display: flex; flex-wrap: wrap; gap: 8px; padding: 10px 14px; border-top: 1px solid var(--line); }
.draft .btn { min-height: 40px; }
.btn.ghost { border-color: transparent; color: var(--ink-soft); }
.hint { margin: 0; padding: 0 14px 12px; font-size: 12px; color: var(--ink-soft); }
.ai-tools-grid { display: flex; flex-direction: column; gap: 10px; }
.tool { background: #fff; border: 1px solid var(--line); border-radius: 12px; padding: 12px 14px; display: flex;
  flex-wrap: wrap; align-items: center; gap: 10px; }
.tool-main { border-color: #f1d2b0; }
.tool-main .chips { order: 2; flex-basis: 100%; }
.tool-main .btn { order: 3; flex-basis: 100%; }
.tool-txt { display: flex; flex-direction: column; gap: 2px; flex: 1; min-width: 180px; }
.tool-txt strong { font-size: 14px; }
.tool-txt span { font-size: 13px; color: var(--ink-soft); }
details.tool { display: block; }
details.tool > summary { list-style: none; display: flex; align-items: center; gap: 10px; cursor: pointer; min-height: 40px; }
details.tool[open] > summary svg { transform: rotate(180deg); }
.tool-form { display: flex; flex-direction: column; gap: 10px; margin-top: 10px; }
.chips { border: 0; margin: 0; padding: 0; display: flex; flex-wrap: wrap; gap: 6px; }
.chip { position: relative; }
.chip input { position: absolute; opacity: 0; width: 1px; height: 1px; }
.chip span { display: inline-flex; align-items: center; min-height: 36px; padding: 0 14px; border-radius: 999px;
  border: 1px solid #d9d3cc; font-size: 13px; cursor: pointer; background: #fff; }
.chip input:checked + span { background: var(--side-bg); border-color: var(--side-bg); color: #fff; font-weight: 600; }
.chip input:focus-visible + span { outline: 3px solid #ffb066; outline-offset: 2px; }
.privacy { display: flex; gap: 6px; align-items: flex-start; margin: 0; font-size: 12px; color: var(--ink-soft); }
.privacy svg { flex-shrink: 0; margin-top: 2px; }

/* tabela da fila, mais compacta */
.qtable td { padding-top: 14px; padding-bottom: 14px; }
.q-client { font-size: 13px; margin-top: 2px; overflow-wrap: anywhere; }
.q-snippet { font-size: 13px; color: var(--ink-soft); margin-top: 4px; display: -webkit-box; -webkit-line-clamp: 2;
  -webkit-box-orient: vertical; overflow: hidden; }
.q-tags { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }
.tag.owner { display: inline-flex; align-items: center; gap: 4px; background: var(--info-soft); color: var(--info); }
tr.sel td:first-child { box-shadow: inset 3px 0 0 var(--brand); }